LLA Therapy President, Troy McClowry, looks ahead to 2015:
Happy New Year! 2014 was a great year at LLA Therapy. We are so appreciative of all of our loyal customers, and I want to welcome all of those who are new to our organization. Here are some ways I want to continue to improve your experience at LLA in 2015:
Attendance Policy:
Our number one goal at LLA is to provide high quality treatment to our patients. In order to accomplish this goal, we feel that regular attendance is important to improve overall skills faster. Therefore, we will now be rescheduling all missed appointments for more convenient times and/or days. I am very pleased that the sophistication of our online medical records system and our highly qualified staff of therapy professionals allows us to bring this feature to you for 2015.
Customer Feedback:
Customer satisfaction is very important to us. That is why we will be rolling out Customer Feedback Surveys online for 2015. We understand that life is moving to smart phones and away from the pen and paper. So, we hope that by placing our surveys online it will allow you to tell us how we are doing with ease and efficiency.
Programming:
2014 was a great year for programming. For the first time, we were able to provide camps and group therapy during the winter months and throughout holiday breaks. We want to continue this trend in 2015. Please look for us to roll out our summer schedule in the coming months!
Labels: Behind the Scenes
